Shipping policy

Shipping Policy

Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays).
  • Custom or personalized items may take an additional 3-5 business days to create before shipping.
  • Once your order is shipped, you will receive a tracking number via email or SMS.

Shipping Methods & Estimated Delivery

We offer the following shipping options:

  • Standard Shipping: 5-10 business days
  • Express Shipping: 2-5 business days
  • International Shipping (if applicable): 7-21 business days (varies by destination)

Note: Shipping times are estimates and may be affected by carrier delays, holidays, or unforeseen circumstances.

Shipping Rates

  • Shipping rates are calculated at checkout based on the order weight, destination, and selected shipping method.
  • Free shipping may be available for orders over a certain amount (see promotional offers at checkout).

TikTok Shop Orders

  • Orders placed via TikTok Shop will be shipped according to TikTok Seller shipping guidelines.
  • Customers will receive tracking information through their TikTok account once the order is shipped.
  • TikTok Shop’s fulfillment policies apply to processing, delivery, and return timelines.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You can track your package using the provided tracking link.

Lost or Delayed Shipments

  • If your order is delayed beyond the estimated delivery time, please check your tracking number for updates.
  • If a package is lost in transit, contact us at [your email] with your order details, and we will assist you in resolving the issue.

Address Errors & Undeliverable Packages

  • Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses.
  • If a package is returned due to an incorrect or incomplete address, the customer is responsible for re-shipping costs.

International Shipping (If Applicable)

  • International orders may be subject to customs fees, duties, or taxes, which are the customer’s responsibility.
  • We are not responsible for delays due to customs clearance.

Need Help?

For any questions or concerns regarding shipping, feel free to contact us at indestructiblenepa@gmail.com  or through our Shopify store’s contact page.

https://account.indestructible.company